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Getting to know the move from a remover’s point of view

When you are moving house, one of the most important parts of the process will be the professionals that you use. It is easy to go with the company who are the cheapest or who advertise the best service, but knowing that a company will be there for you at all times throughout the move is incredibly important, as there can be no better support during such a process than from those who do these sorts of moves all the time. The experience built up by the men and women who work at removals companies means that they are well prepared to tackle any situation, as they will have seen every issue many times before. You should be able to talk to those at your company about anything that you need, form packing advice to how to lift heavy items safely, and get a friendly answer. Getting on with the team as people is also extremely important, as if there is no mutual respect, then there is unlikely to be any desire to help one another out. It can be difficult to know what you are booking yourself in for sometimes, but there are ways to work these things out beforehand.

Start by talking to your company on the phone. How is their customer service? Some firms will make a point of being friendly and jovial, whilst others will not have an interest in appearing to be nice. If you are more of a business minded individual then it can work well to go with a company who are less chatty. If you want to be able to relax and be friendly with your team then a bubblier manner may well work for you. You should feel a certain amount of human intuition about the person on the other end of the phone, so ask them what their role is, and try to work out whether they are reflective of the company itself, and the people that you will be working with.

Look online to see if there are any reviews on these companies. It can be really useful to work out where you stand with how they have treated others in the past, as it will give you the confidence to stick to your intuition or to make you question it. Try to see past the individual reviews for a wider picture of the company as a whole, but do not ignore tell-tale signs of negligence or laziness, as this is not a risk worth taking. Talk to friends and family about who they have used and their experience. When they rack their brains they may have some great tips as to questions you should ask, and things to avoid!

Be sure to get on the same wavelength as your removals team. It is no good trying to dominate the process with force, so try to ingratiate yourself with the movers, and work out how they approach things. Remember, as far as they are concerned you know nothing in comparison to their knowledge of the removals process, so listen to their ideas and appreciate them for the workers that they are. Regular tea and biscuits will not go amiss either, as they show that you are appreciating their hard work by awarding a break. Do not let your kindliness get in the way though, if you feel like a team member is slacking, then you should say something to the head of the team straight away!

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